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FAQ

Shipping

All orders are shipped via USPS. Generally, orders placed Monday – Friday will ship within 48 hours (excluding holidays); orders placed Saturday/Sunday will ship on Monday.

There may be times that our general shipping time frame is affected, but we’ll keep you in the loop. If you need to expedite an order, please send an email to: maker@makerythirteen.com and we’ll try to work some magic for you.

Return Policy

If you’re not delighted with your order, you have 30 days from the date of delivery to return it for a refund of the purchase price. We can only accept original unopened, unused, unworn, unwashed items.

Send us an email at: maker@makerythirteen.com with your order number and the reason for the return. We’ll contact you within instructions for next steps. 

If you received damaged or defective items, we’ll send you a replacement at no charge to you or we’ll issue a refund. Again, just send us an email and we’ll make it right.

Privacy Policy

The Makery Thirteen Privacy Policy describes how your personal information is collected, used, and shared when you make a purchase at makerythirteen.com and any of the other websites of Makery Thirteen, LLC’s or its affiliates.

What We Collect
When you make a purchase from Makery Thirteen, LLC or its affiliates, the information we collect may include: your name; email address; phone number; billing address, shipping address; credit card, paypal, and apple pay numbers; . 

How We Use It
In generally, we use the information that we collect about you to provide you with products and services; to fulfill orders and process payments; and to manage current and past purchases. Any information you provide to us is stored. We may also use the information to:

  • Communicate with you to respond to queries and place orders.
  • Detect and prevent potential risk and fraud.
  • Analyze your activity to help us keep you updated about new products and services that might be of interest to you.

How It’s Shared
We will not intentionally disclose any information you provide to us to a third party without your consent. We may disclose specific information about you if required by law to do so or based on our belief that it is necessary to protect the users of Makery Thirteen, LLC or the public.

Minors
Makerythirteen.com is not directed at anyone under the age of 13. Anyone under the age of 13 should not provide personal information and we do not collect personal information on this or any Makery Thirteen, LLC affiliate website.

Changes In Policy
This policy may be updated at any time. Changes to collection and use practices will take effect once posted to the website. Any material changes to the policy will be shared with you.

Security
We implement generally accepted industry standards to protect your personal information and ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Questions
If you have any questions, comments, or concerns regarding our privacy practices, please contact us at: maker@makerythirteen.com

Graphics Disclaimer

All graphics on this site are the property of Makery Thirteen, LLC or one of its subsidiaries. The use of any images or other materials included herein, in whole or in part, for any purpose, including, but not limited to, reproduction, storage, manipulation, digital or otherwise, is expressly prohibited without the written permission of Makery Thirteen, LLC.